Privacy Policy for New York Pizza

At New York Pizza, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and disclose information that we obtain through our website and from providing pizza services.

Information We Collect

We collect information to provide you with the best possible experience when interacting with our website and ordering pizza from us. The main types of information we collect are:

  • Contact information such as name, email address, phone number, and delivery address when you place an order or sign up for our newsletter.
  • Billing information such as credit card number and billing address when you make a purchase. This is processed by our payment processor and not stored by us.
  • Feedback and correspondence if you contact us with questions or comments.
  • Usage data such as pages visited and how you interact with our website. This is collected through cookies and web analytics tools.

How We Use Information

We use the information we collect to:

  • Fulfill orders and deliver pizza to you.
  • Send you updates like order confirmations, delivery updates, and billing receipts.
  • Respond to your questions and comments.
  • Improve our products and services.
  • Analyze website usage to improve the website experience.
  • Send marketing communications like promotional emails or ads if you opt-in to receive them. You can opt-out anytime.

When We Disclose Information

We will not sell or rent your personal information to third parties. The main situations where we may disclose information about you are:

  • To service providers and partners who assist us with fulfilling orders, processing payments, managing our website, sending emails, analyzing data, and other business operations. They only have access to the information needed to perform their job and are required to keep the information confidential.
  • To comply with legal requirements like responding to subpoenas, court orders or other legal process requests.
  • To protect the rights, property or safety of New York Pizza, our customers or the public when necessary or appropriate.

Your Choices Over Information

You have the following choices with respect to your personal information:

  • Opt-out of promotional communications by following the unsubscribe instructions in emails or adjusting your preferences in your account.
  • Access and update certain information by signing into your account.
  • Delete your account by contacting us.
  • Request deletion of your information by contacting us and we will delete your information that we are not required to retain by law.

Cookies and Tracking Technologies

Cookies are small files that websites store on your computer or mobile device that contain details on your browsing history. We use cookies and similar technologies like web beacons and pixels to help us analyze website usage and behavior, personalize content, remember your preferences, and track the effectiveness of our promotions.

You can control cookies through your browser settings and other tools. Keep in mind some website features may not work properly if you disable cookies.


We have implemented security procedures and technical and organizational measures aimed at protecting your personal information against unauthorized access, destruction, loss, alteration, or misuse. However, no data transmission over the internet can be guaranteed to be 100% secure. We cannot guarantee the security of information you transmit to our website.

Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children under 16 without permission from a parent or guardian. If you are a parent or legal guardian and believe your child has provided us information without your consent, please contact us.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. We will post any privacy policy changes and update the Privacy Policy modification date below. You are advised to review this Privacy Policy periodically for any changes.

This Privacy Policy was last updated on January 2, 2024.

Contact Us

If you have any questions about our Privacy Policy or information practices, please contact us:

New York Pizza
36 Jalan 24/70A
Desa Sri Hartamas
KL 50480
[email protected]
WhatsApp @ +601156238182

Returns Policy

Our goal is for you to be fully satisfied with your food and experience ordering from New York Pizza. However, we understand there may be rare occasions when you need to request a refund or return an item.

Returns Due to Damaged, Incorrect or Poor Quality Items

If you receive an item that is damaged, incorrect or poor quality, please contact us right away so we can promptly correct the issue by replacing the item or refunding your order. Just have your order details ready and reach out to us through any of these channels:

  • Call us at 03-23821999
  • WhatsApp @601156238182
  • Email us at [email protected]
  • Visit our restaurant and speak to any staff member

To receive a replacement or refund, we require that you notify us of any errors or problems with your order within 2 hours of receiving your delivery. We will need a photo of the damaged or incorrect item to process a replacement/refund.

General Return Policy

Aside from damaged or incorrect orders, New York Pizza does not normally accept returns or provide refunds. However, if you are unsatisfied with your order for any reason, please let us know within 60 minutes of receiving your delivery and we will try our best to find a fair resolution. This could be a credit for a future order or refund of part of your order cost if we mutually agree that is reasonable given the situation.

Changing or Cancelling Orders

If you need to change or cancel your order, please contact us immediately so we can try to accommodate your request before it goes into production. Note that we cannot guarantee changes to orders that are already being prepared or en route for delivery.

How Refunds Are Processed

For approved refunds, we will issue a refund back to the original payment method used for your order. Refunds are usually processed within 1-2 business days.

Please feel free to reach out if you have any other questions about our returns and refund policy!

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